AEGLIX vulnerability intelligence
CVE-2024-28986
CRITICAL · CVSS 9.8 · Analyzed
Published: 2024-08-13 · Updated: 2026-06-17 · Source: NVD
Vulnerability overview
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
Severity and scoring
- CVSS score
- 9.8 · CRITICAL
- CVSS version
- 3.1
- CVSS vector
- CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
- Weaknesses
- CWE-502
CVSS measures technical severity; it does not establish whether this vulnerability is being exploited in your environment.
Known exploitation and remediation
Listed in CISA’s Known Exploited Vulnerabilities catalog.
- Affected product
- SolarWinds · Web Help Desk
- Added to catalog
- 2024-08-15
- Required action
- Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
- CISA remediation due date
- 2024-09-05
CISA deadlines apply to the organizations covered by its directives. Confirm your own remediation requirements.
Verify affected versions and patch availability in the vendor advisory before making changes.
Affected products and versions
cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*
Through (inclusive): 12.8.2
cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:*
These are NVD CPE applicability entries. Some products depend on configuration conditions; consult the official record to confirm applicability.
Advisories and references
- https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-1
Broken Link · Vendor Advisory
- https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28986
Vendor Advisory
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28986
US Government Resource